Frequently Asked Questions
Who is SwissWatches1999?
SwissWatches1999 is an independent Swiss watch specialist established in 1999. We focus on independent brands, neo-vintage creations, limited editions and distinctive Swiss mechanical watches selected for their character, heritage and horological interest.
Where are you located?
We are based in Switzerland, the birthplace of fine watchmaking, and serve clients worldwide.
Are all your watches authentic?
Absolutely. Every watch offered on SwissWatches1999 is guaranteed authentic and supplied with its original documentation whenever provided by the manufacturer.
Are your watches brand new?
Most watches offered on our website are brand new. We also occasionally offer New Old Stock (NOS) timepieces. Whenever applicable, this is clearly indicated in the product description.
What is a New Old Stock (NOS) watch?
A New Old Stock watch is a genuine, unworn watch from an earlier production period that has never been sold to a retail customer. These pieces are often highly sought after by enthusiasts and collectors.
Why are your prices often below retail prices?
As an independent Swiss watch specialist, we operate differently from traditional luxury boutiques. This allows us to offer attractive prices while maintaining the highest standards of authenticity, quality and customer service.
Are your watches covered by a warranty?
Yes. Unless otherwise stated, watches are supplied with the official manufacturer’s warranty.
Are the watches inspected before shipment?
Whenever required, watches are checked and prepared by our Swiss watchmaker before dispatch to ensure they meet our quality standards.
Are all watches in stock?
Not necessarily. Some watches are available immediately, while others may require a short delivery period depending on availability from the manufacturer or supplier.
Do you ship internationally?
Yes. We offer secure and fully insured worldwide shipping to most countries.
Are taxes and customs duties included?
Import duties, VAT and customs charges vary from country to country and are generally the responsibility of the customer unless otherwise specified.
Can I reserve a watch?
Please contact us directly regarding reservations. We will do our best to accommodate your request whenever possible.
Can you source a watch that is not listed on your website?
In many cases, yes. Thanks to our network within the Swiss watch industry, we may be able to source specific models upon request.
Do you sell limited editions?
Yes. We regularly feature limited-edition watches as well as rare and hard-to-find models from independent Swiss brands and historic manufactures.
What makes SwissWatches1999 different from other watch retailers?
Since 1999, we have specialised in independent, neo-vintage and distinctive Swiss watch brands. Rather than offering thousands of references, we focus on carefully selected watches with genuine character, authentic heritage and lasting appeal.
How can I contact you?
You can contact us via our contact form or by email. We will be pleased to assist you with any questions regarding our watches or services.

