Customer Service

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At Swiss Watches 1999, customer service is not an afterthought. It is an essential part of the experience.

Since 1999, we have specialized in distinctive Swiss mechanical watches selected for enthusiasts, collectors and connoisseurs seeking something beyond mainstream luxury.

Whether you are purchasing a modern timepiece, a limited edition, a New Old Stock watch or a rare model from an independent brand, our commitment remains the same: authenticity, transparency and personal service.

Authenticity Guaranteed

Every watch offered on Swiss Watches 1999 is guaranteed authentic.

Our watches are sourced directly from manufacturers, official distribution channels or trusted long-term partners within the Swiss watch industry.

New, New Old Stock & Limited Editions

We specialize in:

  • Brand new watches
  • New Old Stock (NOS) watches
  • Limited editions
  • Independent Swiss watch brands
  • Neo-vintage and cult timepieces

Each product page clearly indicates the condition and status of the watch offered.

Inspected in Switzerland

Whenever required, watches are inspected and prepared by our Swiss watchmaker before shipment.

Our goal is simple: ensuring that your watch arrives ready to be enjoyed from the very first day.

Manufacturer’s Warranty

All watches are supplied with the official manufacturer’s warranty unless otherwise stated.

Warranty conditions may vary according to the brand and model.

Worldwide Insured Delivery

We ship internationally from Switzerland.

Every shipment is carefully packed, fully insured and provided with tracking information for maximum peace of mind.

Returns & Assistance

We carefully inspect every watch before shipment.

In the unlikely event of a manufacturing defect or shipping issue, we will assist you promptly and professionally to find the most appropriate solution.

Customer satisfaction remains one of our highest priorities.

Trade-Ins

We specialize exclusively in brand new and New Old Stock watches.

For this reason, we do not accept trade-ins or pre-owned watches.

Independent Swiss Watch Specialist Since 1999

Swiss Watches 1999 was created for people who appreciate watches with character.

Rather than offering thousands of references, we focus on a carefully curated selection of independent brands, limited productions, neo-vintage icons and distinctive mechanical watches that stand apart from the ordinary.

Our mission is simple:

To help enthusiasts discover watches they are unlikely to encounter everywhere else.

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